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FAQs
Are the activated carbon cartridges compatible with all gravity filters or just the Phoenix Gravity Filter?
Yes! Our advanced Carbon Cartridges are compatible with all gravity filters including Berkey and Doulton. If you’re not sure about your filter, just drop us a line and we’ll be happy to assist you.
Can I set it up myself?
Detailed instructions will be included when you receive your Phoenix Gravity System,
but the steps are simple: Prime your Phoenix Cartridges using the instructions provided,
attach them to the upper chamber of your filter, then simply place the upper chamber on
top of the lower chamber.
If you’ve also purchased a POSTreat filter for fluoride, and/or a tap - attach these as the
final steps. Once that’s all done, all you have to do is fill your upper chamber with tap
water and enjoy contaminant-free, nutrient-rich, spring-tasting water.
No electricity, plumbing or professional installation required.
Can I clean my carbon cartridges?
Generally, you won’t need to clean your cartridges - but they should be replaced within 18 months. If you notice the flow slows down, it may mean the cartridge is blocked. In this case, you can easily clean your filter in your home using tap water and a soft brush or mild abrasive. We’ll include detailed instructions when we send it to you.
How does the Phoenix Gravity Filter compare to plastic jugs or other filters?
The Phoenix Gravity is one of the most advanced filtration systems on the market. With a Phoenix Gravity System, your water is purified through three-stages of activated carbon filtration to remove 99.9% of contaminants including bacteria, parasites, cysts, pesticides, heavy metals and more. Our highly dense filtration system uses the highest quality coconut shells (CTC 60) to create a tortuous path that traps physical contaminants that are more than 20 times smaller than jug filters.
Our stainless steel chambers not only prevent microplastics and other harmful chemicals from leaching into your water, but also hold significantly more purified water than the average jug. This makes it even easier for you to enjoy fresh, nutrient-rich hydration - whenever you need it most. Unlike Reverse Osmosis (RO) filters, the gravity system does not require electricity to run or a plumber to install - and it won’t strip your water of the healthy nutrients your body benefits from.
